Privacy Policy — VirelHub

Introduction

VirelHub ("we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we store it, and the rights you have regarding your data when using our services, website, and Discord bot products.

By using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

Account Information

When you create an account or purchase a service, we may collect:

Discord User ID
Discord username and profile information
Email address
Account authentication information

Payment Information

Payments are processed through trusted third-party payment providers. We do not store full payment card details on our servers.

We may receive limited billing information such as:

Transaction IDs
Payment status
Purchase history
Billing email address

Bot Configuration Data

To provide and manage your custom Discord bot, we may collect:

Server (Guild) IDs
Channel IDs
Role IDs
Command configurations
Feature settings
Bot usage and configuration data

Technical Information

We may automatically collect:

IP address
Browser type and version
Device information
Website analytics data
Error logs and diagnostic information

How We Use Your Information

We use collected information to:

Create and manage customer accounts
Process purchases and subscriptions
Deploy, host, and maintain Discord bots
Provide technical support
Respond to customer inquiries
Improve our services and website
Detect abuse, fraud, or unauthorized access
Comply with legal obligations
Send important service-related communications

We do not sell your personal information to third parties.

Data Sharing

We only share information when necessary to operate our services.

This may include:

Payment processors
Hosting providers
Cloud infrastructure providers
Analytics and monitoring services
Legal authorities when required by law

All third-party providers are expected to handle data securely and only for legitimate business purposes.

Data Retention

We retain information only for as long as necessary to:

Provide active services
Maintain customer accounts
Fulfill contractual obligations
Resolve disputes
Comply with tax, accounting, and legal requirements

When data is no longer required, it is securely deleted or anonymized where reasonably possible.

Security

We implement reasonable technical and organizational measures to protect customer data against:

Unauthorized access
Loss or theft
Alteration
Disclosure
Misuse

However, no online service can guarantee absolute security, and users acknowledge that data transmission over the internet carries inherent risks.

Discord Data

Our bots may process Discord-related data necessary for their operation, including server identifiers, user identifiers, command interactions, and configuration settings.

VirelHub does not access private Discord messages unless a feature explicitly requires it and the user has enabled such functionality.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to certain processing activities
Request a copy of your data
Withdraw consent where applicable

Requests may be submitted through our support system.

Children's Privacy

Our services are not directed toward children under the age required by applicable laws or Discord's Terms of Service. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective when posted on this page. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us at [email protected] or through our support page.